Terms of Service

FOODYYARD TERMS OF USE Last Updated: 18 September 2026 Effective Date: 18 September 2026 Welcome to FoodYard. These Terms of Use ("Terms") govern your access to and use of the FoodYard website, web application, ordering platform, delivery services and related services operated by FoodYard Enterprises Limited ("FoodYard", "we", "us", or "our"). By accessing or using FoodYard, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use the FoodYard Services. 1. ABOUT FOODYARD FoodYard is a food ordering and delivery platform operated by FoodYard Enterprises Limited. FoodYard may provide: Online food menus Food ordering Pickup services Delivery services Order tracking Customer accounts Delivery tracking Related food and technology services The availability of particular services may vary by location and time. 2. ELIGIBILITY You may use FoodYard only where you are legally capable of entering into the applicable transaction. If you use FoodYard on behalf of another person or organisation, you confirm that you have authority to do so. 3. CUSTOMER ACCOUNTS Certain FoodYard features may require an account. You agree to: Provide accurate information Keep your information reasonably current Protect your login credentials Not share your account in a manner that creates security risks Notify FoodYard of suspected unauthorised access You are responsible for activity conducted through your account unless you can demonstrate that the activity occurred without your authorisation and despite reasonable security measures. FoodYard may suspend or terminate accounts involved in fraud, abuse, unlawful activity or serious violations of these Terms. 4. MENU INFORMATION FoodYard aims to provide accurate information about menu items. However: Food availability may change Ingredients may change Prices may change Photographs may be illustrative Portion sizes may vary Presentation may vary Certain ingredients may become temporarily unavailable Food photographs are intended to provide a reasonable visual representation and may not exactly match the meal delivered. Where food contains or may contain allergens, customers should contact FoodYard before ordering if they require specific allergen information. FoodYard does not guarantee that a meal will be suitable for a particular allergy or dietary requirement unless expressly confirmed by FoodYard. 5. PRICES Prices displayed on FoodYard are subject to change. The applicable price for an order will ordinarily be the price displayed at the time the order is submitted, subject to correction of obvious errors. Additional charges may apply where disclosed, including: Delivery charges Applicable taxes Service charges Other disclosed charges The total amount payable should be presented before order confirmation where reasonably practicable. 6. PLACING AN ORDER When you submit an order, you are making a request to purchase the selected items. Submission of an order does not necessarily mean that FoodYard has accepted it. An order may be subject to: Item availability Delivery availability Payment confirmation Operational capacity Address validity Other reasonable conditions FoodYard may contact you where clarification is required. 7. ORDER ACCEPTANCE FoodYard may accept, reject or cancel an order in reasonable circumstances, including: Food item unavailable Incorrect price or menu information Delivery area unavailable Payment failure Suspected fraud Incorrect or incomplete delivery information Operational disruption Events outside FoodYard's reasonable control Where an order has been paid for and is cancelled by FoodYard, applicable refunds will be handled according to the applicable payment/refund process. 8. ORDER PREPARATION FoodYard will make reasonable efforts to prepare orders within the estimated preparation period. Preparation times are estimates and may be affected by: Order volume Food preparation requirements Ingredient availability Traffic Weather Technical problems Delivery availability Other operational circumstances Estimated preparation or delivery times are not guaranteed unless expressly stated otherwise. 9. DELIVERY Delivery is subject to availability in the customer's location. Customers must provide accurate and sufficiently detailed delivery information. Where relevant, customers should provide: Street/address Area City State Landmark Delivery instructions Correct phone number FoodYard may contact the customer or rider to clarify the delivery location. 10. CUSTOMER RESPONSIBILITY DURING DELIVERY Customers should remain reasonably available to receive an order. FoodYard may consider an order undeliverable where: The address cannot reasonably be located The customer is unavailable The customer refuses to receive the order The provided information is materially inaccurate The delivery location is unsafe or inaccessible The customer cannot be reached after reasonable attempts Any refund or redelivery decision will depend on the circumstances. 11. LIVE DELIVERY TRACKING FoodYard may provide live rider tracking for eligible delivery orders. Where available, the customer may see the approximate/current position of the assigned rider on a map. Live location information may be affected by: GPS accuracy Mobile network availability Device limitations Browser limitations Location permissions Weather or environmental conditions Technical interruptions Accordingly, FoodYard does not guarantee that the rider's displayed location will always be exact, continuous or instantaneous. Live tracking is provided to assist delivery visibility and does not constitute a guarantee of arrival at a particular time. 12. LOCATION PERMISSIONS Certain FoodYard features may request access to device location. You may decline location access. However, declining location access may prevent certain features, such as: Current-location address selection Certain map functionality Some delivery-related features FoodYard's handling of location information is described in the Privacy Policy. 13. GOOGLE MAPS FoodYard uses Google Maps Platform services for certain mapping, location and address functionality. Your use of FoodYard's Google Maps features is also subject to applicable Google Maps/Google Earth Additional Terms of Service. Google Maps data and functionality remain subject to Google's applicable terms and policies. FoodYard does not own Google's mapping data. Google's policies require applications using Maps JavaScript API to provide publicly accessible terms and privacy information and to appropriately incorporate Google's relevant terms and privacy requirements. 14. PAYMENTS Payments may be processed through third-party payment service providers. You agree to provide accurate payment information where required. A payment may be declined or delayed due to: Bank restrictions Payment-provider issues Insufficient funds Security checks Network problems Other circumstances outside FoodYard's control FoodYard does not guarantee that every payment method will always be available. 15. REFUNDS Refunds may be available in circumstances permitted by FoodYard's applicable refund process. Examples may include: Order cancelled by FoodYard after successful payment Material failure to provide an accepted order Duplicate payment Other circumstances approved by FoodYard Refunds may be returned through the original payment method or another appropriate method. FoodYard may request information reasonably necessary to investigate a refund request. 16. CANCELLATIONS Customers may request cancellation before preparation or at another stage where cancellation is supported by the ordering system. Once an order has entered preparation or has otherwise progressed significantly, cancellation may not be possible or may affect refund eligibility. The specific cancellation outcome will depend on the stage of the order and applicable FoodYard policy. 17. FOOD QUALITY AND CONSUMPTION Food should be consumed responsibly and in accordance with applicable food-safety guidance. Customers should promptly contact FoodYard if they identify an issue with an order. Customers should not consume food that appears spoiled, contaminated or otherwise unsafe. Where a customer has an allergy or specific dietary requirement, the customer should notify FoodYard before ordering. 18. USER CONDUCT You agree not to: Use FoodYard for unlawful purposes Attempt to gain unauthorised access Interfere with the platform Introduce malicious code Abuse customer-support systems Submit fraudulent orders Use stolen payment information Impersonate another person Harass FoodYard staff or riders Attempt to manipulate order or delivery systems Scrape or systematically extract FoodYard content without permission Use FoodYard to facilitate unlawful activities FoodYard may suspend access where reasonably necessary to protect the platform, users, staff, riders or business. 19. REVIEWS AND USER CONTENT Where FoodYard permits reviews, comments, photographs or other user-generated content, you remain responsible for the content you submit. You agree not to submit content that: Is unlawful Is defamatory Contains threats Is abusive Infringes another person's intellectual property Contains private or confidential information Is fraudulent or misleading Contains malicious code By submitting content, you grant FoodYard a non-exclusive, royalty-free right to use, reproduce, display and distribute that content for operating, promoting and improving the Services, subject to applicable law. FoodYard may remove content that violates these Terms or applicable law. 20. FOODYARD INTELLECTUAL PROPERTY Unless otherwise stated, FoodYard owns or has appropriate rights to use: FoodYard branding Logo Website design Text Graphics Software Interface designs Original photographs Marketing materials Other proprietary content You may not reproduce, modify, distribute, sell or commercially exploit FoodYard proprietary content without permission. 21. THIRD-PARTY SERVICES FoodYard may integrate with third-party services, including: Payment providers Google Maps Hosting providers Communication providers Analytics providers Other technology providers Third-party services may have separate terms and privacy policies. FoodYard is not responsible for independent third-party services except to the extent required by applicable law. 22. SERVICE AVAILABILITY FoodYard aims to maintain reliable service but does not guarantee that the platform will always be: Available Uninterrupted Error-free Secure from every possible threat Free from delays Maintenance, upgrades, technical failures, network outages and other circumstances may temporarily affect availability. 23. FORCE MAJEURE FoodYard will not be responsible for failure or delay caused by circumstances beyond its reasonable control. These may include: Natural disasters Floods Fire Epidemics or pandemics Severe weather Traffic disruption Government action Civil disturbance Industrial action Power outages Internet or telecommunications failures Cybersecurity incidents Payment-network failures Supplier disruption Other events beyond reasonable control FoodYard will take reasonable steps to resume affected services where practicable. 24. LIMITATION OF LIABILITY To the maximum extent permitted by applicable law, FoodYard will not be liable for indirect, incidental, special or consequential loss arising from use of the Services. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law. FoodYard's responsibility for an individual order will, where permitted by law, be limited to the circumstances and amount reasonably associated with that order. Nothing in these Terms is intended to remove statutory consumer rights that cannot lawfully be excluded. 25. INDEMNIFICATION To the extent permitted by applicable law, you agree to indemnify and hold FoodYard Enterprises Limited, its officers, employees, contractors and service providers harmless from claims, losses or expenses arising from: Your unlawful use of FoodYard Your violation of these Terms Fraudulent activity associated with your account Your infringement of another person's rights Your misuse of the Services This provision does not apply to the extent the relevant loss was caused by FoodYard's own unlawful conduct or negligence where such liability cannot legally be excluded. 26. PRIVACY Your use of FoodYard is also subject to our Privacy Policy. Our Privacy Policy explains how we collect and use personal information, including account information, delivery addresses and location information. 27. COOKIE POLICY FoodYard uses cookies and similar technologies as described in our Cookie Policy. 28. TERMINATION FoodYard may suspend or terminate your access where: You materially breach these Terms Your account is involved in fraud Your use creates a security risk Your conduct threatens staff, riders or other users Termination is required by law You may stop using FoodYard at any time. Termination does not automatically extinguish obligations that by their nature should survive termination. 29. CHANGES TO THESE TERMS FoodYard may update these Terms from time to time. Where appropriate, material changes may be communicated through the website, application or other reasonable means. Your continued use of FoodYard after an updated version becomes effective constitutes acceptance of the updated Terms to the extent permitted by applicable law. 30. GOVERNING LAW These Terms are governed by the laws of the Federal Republic of Nigeria. Subject to applicable law, disputes arising from these Terms or the Services shall be subject to the jurisdiction of the competent courts of Nigeria. Where appropriate, FoodYard may first attempt to resolve disputes through good-faith customer support before formal proceedings are commenced. 31. SEVERABILITY If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. 32. ENTIRE AGREEMENT These Terms, together with the Privacy Policy, Cookie Policy and any other policies expressly incorporated into them, constitute the applicable agreement governing your use of FoodYard Services. 33. CONTACT FoodYard Enterprises Limited Website: www.foodyard.ng Email: support@foodyard.ng Registered Office: Lagos, Nigeria