Privacy Policy
FOODYYARD PRIVACY POLICY
Last Updated: 18 September 2026
Effective Date: 18 September 2026
FoodYard is operated by FoodYard Enterprises Limited ("FoodYard", "we", "us", or "our").
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you use the FoodYard website, web application, ordering services, delivery services and related services (collectively, the "Services").
By using FoodYard, you acknowledge that you have read and understood this Privacy Policy.
1. WHO WE ARE
FoodYard Enterprises Limited is the entity responsible for operating the FoodYard platform and, where applicable, determining the purposes and means for processing your personal data.
Business Name: FoodYard Enterprises Limited
Website: www.foodyard.com
Privacy Contact: support@foodyard.ng
Registered Office: Lagos, Nigeria
For privacy-related questions, requests or complaints, please contact us using the details above.
2. INFORMATION WE COLLECT
Depending on how you use FoodYard, we may collect the following categories of information.
2.1 Account Information
When you create an account, we may collect:
Full name
Email address
Telephone/mobile number
Password or authentication information
Account preferences
Account status
We do not intend to collect more information than reasonably necessary to provide the Services.
2.2 Order Information
When you place an order, we may collect:
Items ordered
Quantity
Order value
Order date and time
Order status
Delivery method
Special food/order instructions
Order history
Cancellation or refund information
2.3 Delivery Information
To deliver your order, we may collect:
Delivery address
Street information
Area/neighbourhood
City
State
Landmark
Delivery instructions
Latitude and longitude
Google Maps Place ID where applicable
The delivery location associated with a particular order may be retained as part of the order record so that FoodYard can process, deliver, support and resolve issues relating to that order.
3. LOCATION INFORMATION
FoodYard may use location information to support address selection, delivery and live delivery tracking.
3.1 Customer Location
Where you choose to use "Use My Current Location" or a similar feature, your browser/device may request permission to access your location.
Your location is used to help:
Determine your current location
Assist with selecting a delivery location
Confirm your delivery position
Improve delivery accuracy
Support delivery services
You can refuse or revoke location permission through your browser or device settings.
FoodYard will not request precise device location merely for browsing the general website.
3.2 Rider Location
Where a FoodYard rider is assigned to deliver an order, the rider may be asked to provide location information during an active delivery.
Live rider location tracking is intended to begin when the rider starts the delivery and should stop when the delivery is completed or otherwise terminated.
During an active delivery, the rider's location may be used to:
Show the rider's approximate/current position to the relevant customer
Support delivery coordination
Estimate delivery progress
Assist customer support
Improve delivery operations
Investigate delivery-related issues
Customers will only be provided access to location information associated with their own active order.
FoodYard does not intend to continuously track riders when they are not performing an active delivery.
Because location services depend on the rider's device, browser, GPS availability and network connection, location information may sometimes be delayed, inaccurate or unavailable.
4. GOOGLE MAPS AND LOCATION SERVICES
FoodYard uses Google Maps Platform services, including Maps JavaScript API and Places services, to support maps, address search, address selection and delivery-related mapping.
Google Maps may process information in accordance with Google's applicable terms and privacy practices.
FoodYard's use of Google Maps Platform is subject to Google's applicable Maps Platform terms and policies. Google requires applications using Maps JavaScript API to provide users with an appropriate Privacy Policy and Terms of Use.
You can review Google's privacy information through Google's official Privacy Policy.
FoodYard does not represent that Google Maps location information is always accurate or uninterrupted.
5. HOW WE USE YOUR PERSONAL DATA
We may process your information for the following purposes:
5.1 Providing FoodYard Services
To:
Create and maintain your account
Display menus
Process orders
Prepare orders
Deliver orders
Provide customer support
Track order status
Provide delivery tracking
Process refunds or cancellations where applicable
5.2 Communication
We may use your contact information to communicate with you about:
Account activity
Orders
Delivery status
Order issues
Cancellations
Refunds
Service announcements
Security matters
Where required, marketing communications will be handled in accordance with applicable law and your communication preferences.
5.3 Improving FoodYard
We may use information to:
Improve our website
Improve ordering processes
Improve delivery operations
Diagnose technical problems
Monitor service performance
Develop new features
Prevent abuse and fraud
5.4 Security
We may process information to:
Detect suspicious activity
Prevent fraud
Protect accounts
Protect the FoodYard platform
Investigate security incidents
Enforce our Terms of Use
5.5 Legal and Regulatory Obligations
We may process information where necessary to comply with applicable laws, regulations, court orders, lawful requests or regulatory requirements.
6. LAWFUL BASES FOR PROCESSING
Depending on the circumstances, FoodYard may rely on one or more lawful bases for processing personal data, including:
Performance of a contract or steps necessary to enter into a contract
Compliance with legal or regulatory obligations
Consent, where consent is required
Legitimate interests, where permitted by applicable law and where those interests are not overridden by applicable rights and interests
Where we rely on consent, you may withdraw consent where applicable. Withdrawal of consent does not necessarily affect processing that occurred lawfully before withdrawal.
7. INFORMATION FROM THIRD PARTIES
We may receive information from third-party service providers that support FoodYard operations.
Examples may include:
Payment service providers
Mapping and location service providers
Hosting/cloud service providers
Communication service providers
Analytics providers
Technology and security providers
Delivery/rider systems
Third parties are expected to process information only for legitimate purposes and, where applicable, under contractual or other appropriate safeguards.
8. PAYMENT INFORMATION
Where payment services are provided through a third-party payment provider, payment information may be processed directly by that provider.
FoodYard may receive information such as:
Payment status
Transaction reference
Amount paid
Date/time of transaction
Payment method
Relevant transaction metadata
Unless expressly stated otherwise, FoodYard does not intend to store your complete card number, card security code or other full payment credentials on its own systems.
Payment providers operate under their own terms and privacy policies.
9. COOKIES AND SIMILAR TECHNOLOGIES
FoodYard may use cookies, local storage, session technologies and similar technologies.
These technologies may be used to:
Keep users signed in
Maintain shopping carts
Remember preferences
Maintain security
Understand website usage
Improve performance
Measure service effectiveness
For more information, see our separate Cookie Policy.
10. HOW WE SHARE PERSONAL INFORMATION
We do not sell personal information as a standalone commercial product.
We may disclose personal information where reasonably necessary to operate FoodYard.
This may include sharing information with:
Delivery personnel
Relevant order and delivery information may be provided to an assigned rider to enable delivery.
Technology providers
We may use third-party providers for:
Hosting
Databases
Authentication
Maps
Communications
Analytics
Security
Infrastructure
Payment providers
Relevant information may be shared with payment processors to process transactions.
Legal/regulatory authorities
We may disclose information where required or permitted by applicable law.
Business transactions
If FoodYard is involved in a merger, acquisition, restructuring, financing, sale of assets or similar transaction, relevant information may be transferred subject to applicable law and appropriate safeguards.
11. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
Providing Services
Maintaining business records
Resolving disputes
Preventing fraud
Maintaining security
Complying with legal obligations
Enforcing agreements
Different categories of information may have different retention periods.
For example, order records may need to be retained for longer than temporary website session information.
When personal information is no longer reasonably required, FoodYard may delete, anonymise or securely dispose of it, subject to legal, regulatory, security or legitimate business requirements.
12. DATA SECURITY
FoodYard takes reasonable technical and organisational measures designed to protect personal information against:
Unauthorised access
Unauthorised disclosure
Loss
Destruction
Alteration
Misuse
However, no internet-based service can guarantee absolute security.
Users are responsible for keeping their account credentials confidential and should notify FoodYard if they believe their account has been compromised.
13. DATA SUBJECT RIGHTS
Subject to applicable law and any relevant exceptions, you may have rights including:
Right to be informed
Right to access personal data
Right to request correction of inaccurate information
Right to request deletion/erasure where applicable
Right to restrict certain processing
Right to object to certain processing
Right to withdraw consent where processing is based on consent
Right to data portability where applicable
Right to lodge a complaint with the relevant data protection authority
Requests may be made through:
Privacy Email: [insert official privacy email]
We may need to verify your identity before processing certain requests.
The Nigeria Data Protection Commission's guidance recognises transparency obligations and data-subject rights, including access to prompt internal remediation and the right to lodge complaints with the Commission.
14. ACCOUNT DELETION
Where account deletion is available, you may request deletion through the available account controls or by contacting FoodYard.
Deletion may not result in immediate removal of every record where FoodYard is legally required or reasonably entitled to retain certain information, such as transaction records, fraud-prevention records, dispute records or information required for legal compliance.
15. CHILDREN'S PRIVACY
FoodYard is intended for use by persons who are legally able to enter into applicable transactions.
FoodYard does not knowingly seek to collect unnecessary personal information from children.
If you believe a child has provided personal information to FoodYard without appropriate authorisation, please contact us so that we can review the matter.
16. INTERNATIONAL DATA PROCESSING
Some of our technology and service providers may process information outside Nigeria.
Where applicable, FoodYard will take reasonable steps to ensure that personal data is handled in accordance with applicable legal requirements and appropriate safeguards.
17. THIRD-PARTY WEBSITES AND SERVICES
FoodYard may contain links or integrations to third-party services.
FoodYard is not responsible for the privacy practices of independent third parties.
Users should review the applicable privacy notices of third-party services before providing information to them.
18. MARKETING COMMUNICATIONS
Where permitted by law, FoodYard may send promotional communications.
You may opt out of promotional communications by using the unsubscribe mechanism provided or by contacting us.
Opting out of marketing communications will not necessarily stop essential service communications, such as order confirmations, security alerts or delivery updates.
19. CHANGES TO THIS PRIVACY POLICY
FoodYard may update this Privacy Policy from time to time.
When material changes are made, we may provide notice through the website, application or other appropriate communication channel.
The updated policy will contain a revised "Last Updated" date.
20. CONTACT US
For privacy questions, requests or complaints:
FoodYard Enterprises Limited
Website: www.foodyard.com
Privacy Email: support@foodyard.ng
Registered Office: Lagos, Nigeria
21. GOVERNING LAW
This Privacy Policy shall be interpreted in accordance with the laws of the Federal Republic of Nigeria, subject to any mandatory rights or protections that apply to you under applicable law.